Award-Winning Support—Anytime, Anywhere

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Named a Support Staff Excellence Center by the Technology Services Industry Association for seven years running, our singular commitment to client success is demonstrated by the quality, scope and convenience of Corptax support services.

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Support Starts with Customer Connect

No matter where or when you need assistance, Customer Connect provides around-the-clock access to comprehensive web-based tools and expertise, including:

  • Support Knowledge Base. Get real answers to complex problems, including thousands of articles and links to recorded product presentations and documentation.
  • Case Management. Monitor the status of your company’s cases, questions and requests.
  • Product Downloads. Access the latest product updates and downloads the moment they’re available.
  • Discussion Forums. Network with peers and Corptax experts, participate in discussions and share best practices.
  • Support Services Webinars. Learn how to efficiently find exactly what you need.
  • Corptax iConnect. Get remote desktop support from a Corptax support representative.
  • Customer Center. Set personal preferences, update contact information and more.

Log on to Customer Connect today to explore the breadth and depth of Corptax online support services.

Behind Every Software Solution…

To meet the business needs of all companies, Corptax offers several support programs providing a defined range of services. You can select and customize a support level based on your specific requirements. All Corptax software solutions include the Silver Support plan. For companies interested in premium support offerings, consider Gold and Platinum Support.

Obtain after-hours support with Corptax Business Critical Assistance. SaaS and Priority Support clients simply enter a case and call 888.282.9277 for Technical Support.

Need More Information?

We’re happy to help. Reference the documents below or contact Corptax for further assistance.

  • Review the 2016 and 2017 Corptax system requirements and recommended operating environments.
  • Read Corptax support policies and best practices for virtualized environments
  • Contact Corptax for detailed security information about:
    • SaaS support policies including delivery terms and conditions
    • Technologies used for client support, data management and protection
    • Network security practices
    • Physical security at Corptax facilities
    • Breach reporting policies
    • Employee training and enforcement

To reach us by phone, please call 877.426.7782 or 972.677.4200, Monday-Friday between 8 AM and 7 PM, CDT (excluding holidays). To help us best assist you, please review our Phone Menu before calling.